Privacy Policy

Guangzhou Merforge Trading Co., Ltd. ("MerForge", "we", "us") respects your privacy. This policy explains what personal information we collect through www.merforge.com, why we collect it, how we use and protect it, and the choices you have.

1. Information We Collect

We only collect information you choose to give us. When you submit an inquiry form, email us, or contact us through WhatsApp, we may receive: your name, company name, email address, telephone or WhatsApp number (optional), the product you are interested in, your estimated quantity, and the content of your message.

2. How We Use Your Information

We use your information solely to respond to your inquiry, prepare quotations, provide technical specifications, arrange samples and orders, and maintain our business relationship with you. We do not sell, rent or trade your personal information to any third party.

3. Legal Basis (GDPR)

Where the EU General Data Protection Regulation applies, we process your data on the basis of your consent (when you submit a form) and our legitimate interest in responding to business inquiries. You may withdraw consent at any time by contacting us.

4. Data Sharing & Processors

Inquiry form submissions are delivered to our business mailbox through a third-party form relay service. We share data only with service providers necessary to operate this website and process your request, and only to the extent required. We do not transfer your data for advertising purposes.

5. Data Retention

Business correspondence and quotation records are retained for as long as necessary to serve you and to meet legal, accounting and export documentation obligations, after which they are deleted.

6. Cookies & Local Storage

This website does not use advertising or tracking cookies. We store your preferred interface language in your browser's local storage so the site remembers your choice. You can clear this at any time through your browser settings.

7. Your Rights

You may request access to, correction of, or deletion of your personal data, object to processing, or request a copy of your data. To exercise any of these rights, email us at the address below and we will respond within 30 days.

8. Security

This website is served over HTTPS with TLS encryption. Access to inquiry data is restricted to authorised staff who need it to respond to you.

9. Children's Privacy

This website is intended for business use and is not directed at children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. The revised version will always be published on this page with an updated date.

11. Contact Us

For any privacy question or request, contact us at [email protected]

3rd Floor, Building A, No.268 Changling Road, Huangpu District, Guangzhou, Guangdong, China